Living Together competition
September 2008 – March 2009

We are an English speaking organisation and as such can only offer email support in English. This section should help you with any problems you may have signing-up, logging-in or uploading entries. If you have read this section and are still unable to solve your problem please contact us in English on hello@shootexperience.com and we will endeavour to answer your query.

I haven’t received my sign-up validation email.

• Check your junk mail (spam) folder in your email program. The email may have been inadvertently reported as spam.
• You may have entered your email address incorrectly when signing up – try to sign-up again making sure you are typing in the correct email address – you must choose a different username.

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My sign-up validation code has expired.

If you are clicking on the link in your confirmation email and navigating to a page which says “your validation code has expired” you need to sign-up again. You can use the same email address and username that you signed-up with originally.

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I am having trouble logging in.

• You may have entered your email address incorrectly – please try logging-in again and typing in your email address carefully.
• If you have forgotten your password go to http://livingtogether.shootexperience.com/user/forgot_password
• Try quitting your web browser and re-opening the website.
• Clear your cache (this is your computer’s temporary internet memory and may be remembering the wrong information). To clear your cache:
  Internet Explorer - go to the Tools menu and choose Options.
  Firefox – go to the Tools menu and choose Clear Private Data.
• Check that you are registered for Living Together by going to http://livingtogether.shootexperience.com/user/login, and typing in your email address. If you are a registered user your password reminder will be sent to the email address you signed-up with. If you don’t receive an email please check your junk folder. If you still do not have an email you are not a registered user and need to Sign-up.
• You may not have completed your registration process – you need to click on the link in the sign-up validation email in order to complete your registration. If you haven’t received a sign-up validation email see first point above:

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I am having trouble uploading my entries.

• Try quitting your web browser and re-opening the website
• Check you are connected to the internet.
• If you are still having problems, try another Browser - Firefox is a good alternative on PC or Mac.

Please check the following:

• The file you are uploading is a JPEG - appended with the file extension .jpg
• The file you are uploading is under 7MB in size
• The file you are uploading is not corrupted – open the photo in an image program such as Photoshop. If the file is corrupted it will not open correctly and you will not be able to upload it.

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I have uploaded the wrong photo.

If you have uploaded the wrong photograph and wish to make a change to your upload you will need to email us IN ENGLISH. Please email hello@shootexperience.com and simply state your username, the brief for which you would like to change your entry and a short description of the entry.

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What is the competition age limit?

You must be aged 13 – 35 in order to enter the competition. You must be within these age limits on the date that you enter the competition.

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When is the competition deadline?

The competition closes on 15th March 2009. All entries must be uploaded to the website by 6pm GMT time on this day. To see the equivalent time in your country visit the website below:
www.timezoneconverter.com

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Can I upload entries on behalf of someone else?

Ideally the photographer/artist should sign-up on the website and upload their own entries.

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Can I submit my entries by email?

No. You cannot submit entries by email – you must sign-up on the website and upload your entries.

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Can I enter more than once?

No – you can only enter Living Together once. You can upload one entry for each of the 3 briefs:

1. New faces new places.
2. A sense of home.
3. Migration - a new phenomenon?

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When will the winners of Living Together be announced?

The winners will be announced on 25th March 2009.

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What can I win?

Please visit the Prizes section of the website to see what you can win.

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Who judges the entries?

The winners will be chosen by representatives from British Council and Shoot Experience as well as members of the UK press and prominent photographic organisations. The judges names will be published on the website as soon as they are confirmed.

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Will my entries be exhibited?

We aim to exhibit a wide range or varying entries from all over the world in order to be as inclusive as possible and by entering the competition you will have a chance of being exhibited.

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Which entries are being exhibited?

You will be able to see the exhibited entries in the on-line photo gallery once they have been chosen. This will show all entries being exhibited at all exhibitions around the world happening at that time.

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Will my entries be credited on the website and at exhibitions?

Yes. In the on-line photo gallery the username of each photographer/artist appears in the large view of their entry, in the left-hand text column. At exhibitions each entry has a credit providing the first name of the photographer/artist, their age, country of residence and the brief the entry relates to.

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What is the ‘Rate this photo’ option in the photo gallery?

In the large view of any entry in the photo gallery visitors to the site can rate the entry between 1 and 5. The results of each visitor’s rating are averaged to give the entry an overall rating. These ratings will not influence judges decisions but are simply a way to gauge public opinion and encourage interaction with the website. Visitors will only be able to rate an entry once.

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What is Shoot Bank?

Shoot Bank is an on-line photo library selling royalty free photos from Shoot Experience events and competitions, including Living Together. When signing up to Living Together you will be given the option to allow your photos to be sold through shootbank.co.uk. You keep the copyright and Shoot Experience will sell the photos on your behalf, splitting the profits with you 50/50.
www.shootbank.co.uk

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